1. How can I place an order on Fusion Jacket?
Simply browse our collection, select the jacket you’d like to purchase, choose your size and color (if applicable), and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your order.
2. Do you ship internationally?
We currently offer international shipping to the United States.
3. How long does shipping take?
- Standard Shipping (5-7 business days): Free on all orders.
- Order Processing Time 1-3 business days.
4. How can I track my order?
Once your order has been shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
5. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please ensure the item is in its original condition, unused, and with all tags attached. Visit our Return Policy for more details.
6. What should I do if I received a damaged or incorrect item?
If you received a damaged or incorrect item, please contact us immediately at info@fusionjacket.com. Provide your order number, a photo of the damaged/incorrect item, and we will assist you in resolving the issue as quickly as possible.
7. Can I cancel or modify my order after placing it?
If your order hasn’t been processed or shipped yet, you may be able to cancel or modify it. Contact us at info@fusionjacket.com with your order details as soon as possible. Once an order has been shipped, we cannot make any changes.
8. What payment methods do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, Cartes Bancaires, and PayPal.
9. How do I know what size to order?
Each product page includes a size guide to help you find the perfect fit. If you’re still unsure, feel free to reach out to our customer service team for further assistance.
10. Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. All transactions are securely processed, and we do not store your credit card details.
11. Can I change my shipping address after placing an order?
If your order has not been processed or shipped, you may change the shipping address by contacting our support team at info@fusionjacket.com. Once the order is shipped, we cannot modify the shipping address.
Contact us:
Business name: Fusion Jacket
Phone number: +92 347 9059250
Phone number (US): +1 786 887 9302
Email: info@fusionjacket.com
Business address: Plot 307, Sector 13 D Orangi Town, Karachi, Karachi City, Sindh, Pakistan
Business address (US): 34 Prospect St APT 3, Jersey City, New Jersey 07307, United States
Business hours: Monday to Friday: 9:00 AM – 7:00 PM